Refund & Return Policy

Last updated: 20 June 2026 · Effective: 20 June 2026

Aser One is a subscription service (software-as-a-service). This policy sets out the refund and return conditions. It supplements our Terms & Conditions.

1. Trial & free plan

The free plan and trial periods involve no payment, and therefore no refund. We encourage you to evaluate the service during this period before subscribing to a paid plan.

2. Monthly subscriptions

• Monthly subscriptions are paid in advance.
• You may cancel at any time; cancellation takes effect at the end of the current month.
• The started month is not refunded and you keep access until the end of the paid period.

3. Annual subscriptions

• Annual subscriptions are paid in advance for twelve months.
• They are, in principle, non-refundable once the period has started, including on a pro-rata basis.
• You may cancel renewal at any time; it will end at the renewal date.

4. Non-refundable cases

Except where mandatory law provides otherwise, the following are not refunded:

• periods already started and features already used;
• downgrades to a lower plan mid-cycle;
• suspensions or terminations resulting from a breach of our Terms or our Acceptable Use Policy;
• outages caused by third-party services (mobile money, OBR/EBMS, network, power) or by force majeure.

5. Goodwill refunds

We may, at our sole discretion and without setting a precedent, grant a refund or credit (for example for a major technical incident on our side). Such a decision does not waive this policy.

6. Hardware

If you buy hardware from ASER (printer, terminal, scanner, etc.), it may be returned within seven (7) days of delivery if defective, in its original packaging and undamaged by misuse. Return costs due to a change of mind are at your expense. Hardware also remains covered by its manufacturer's warranty.

7. Mobile money payments

Payments made via mobile money or any other provider are also subject to that provider's terms. An approved refund is reissued via the same payment method, within a reasonable time, subject to the provider's own timelines.

8. How to request

Send your request to info@aser-tech.com, stating the account name, the plan concerned and the reason. We acknowledge receipt and process valid requests within a reasonable time. Any mandatory statutory rights you may have are not affected by this policy.