Aser One is the business management solution published by ASER Technologies. This page lets you request the deletion of your Aser One account and the data associated with it.
How to request deletion
- Fill in the form below with your account email and business name. You can also email info@aser-tech.com directly from your account email address, with the subject “Account deletion”.
- We verify your identity. To protect your account, we may contact you to confirm that the request comes from the account holder.
- We process the deletion within 30 days and confirm by email once it is done.
Data deleted & data kept
Deleted within 30 days after verification:
- your account profile and login credentials;
- the accounts of your linked users;
- the content you entered (customer records, items/stock, draft documents, settings).
Kept, only where the law requires it or for limited technical reasons:
- records we are legally required to retain — for example issued invoices and the accounting/tax entries required by regulation (OBR / Burundian law) — for the statutory retention period (up to 10 years in some cases);
- anonymised or aggregated technical logs;
- copies held in our backups, purged on a rotating cycle within a maximum of 90 days.
Important. Deletion is
permanent and irreversible. Export anything you may need first (invoices, reports). If a paid subscription is active, deletion ends access with no refund of the started period (see the
Refund Policy).
Delete only some data
You can also request deletion of part of your data without closing your account. Choose the matching option in the form and specify the data concerned.